Refund policy
At RoomGlowUp, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.
Returns
You may return your item within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and components.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Photos showing the issue.
We'll arrange a replacement or full refund at no extra cost.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs.
Non-Returnable Items
We cannot accept returns for:
- Items that have been used or damaged after delivery.
- Items returned without their original packaging.
- Gift cards (if applicable).
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: louisflook@gmail.com